Projects

United Healthcare

Principal UX designer

I led cross-functional teams in strategy and design to support more than 1.5 M healthcare members. To simplify healthcare through user-centered design, creating engaging, seamless digital experiences. My mission is to advocate for simplicity in healthcare by bridging the gap between vendor integration and accessibility, ensuring impactful, memorable interactions for diverse users.

Content strategy
Journey mapping
End-to-end analysis
Axure & Figma designs & prototype

Foote Cone Belding (Chicago)

Associate Director of UX Design:

Led UX strategy and design initiatives for high-impact digital campaigns, ensuring user-centered solutions that align with client goals. Focused on guiding cross-functional teams through research, ideation, and execution to deliver intuitive, visually compelling experiences that drive engagement and business results.

Mentored UX designers
Product design strategy across Healthcare, Financial Services, and Fleet Management
Developed enterprise solutions
Figma / Axure design & prototypes

Joint Commission

Lead Product Designer

I drove human-centered design initiatives to modernize accreditation and compliance platforms, improving usability and operational efficiency. My responsibilities included leading design strategy, conducting user research, and creating scalable design systems that enhanced customer engagement and accessibility across enterprise solutions.

Heuristics Analysis
Proto-Persona leveraging Cardsorting
Usability testing leveraging Axure & Optimal Workshop
1:1 usability testing
Defined new design language and